Contact Us

Thank you for visiting www.Zymessence.com. We welcome you to contact us using any of the methods below if you have questions about Zymessence or just need more information the myriad of uses of systemic enzymes.
1.	Send us Questions
If you have a question concerning the use of Zymessence™, please use the Resources page to send us your question using the Zymessence Question form.
2.	Telephone Us
If you have any questions or comments about any of the nutritional supplements we sell or would like to place a phone order, please contact us: Office Hours: Mon-Thurs: 9:00 am - 5:00 pm CST Friday: 9:00 am - 2:00 pm CST Sat & Sun: Closed Telephone: 1-940-463-1668 Toll Free: 1-866-268-3216 If you call our offices and receive our voice mail system, please leave us a detailed message with your name, call back number and description of how we can help you and someone will return your call as soon as possible.
3.	Email Us
Or, you may send us an email at: cs@zymessence.com
4.	Send Us a Letter
WAM Essentials, Inc. PO Box 159 Mineral Wells, TX 76068-0159
5.	Send Us a Fax
Fax: 1-940-463-1671

Refunds & Returns

Refunds:

All returns of unopened items will be granted a full refund (excluding shipping** and handling charges) upon receipt at the offices of WAM Essentials, Inc. when returned within 7 days after receipt and accompanied by a copy of the original order form. Call for a Return Authorization Number. Return shipments without a return number will NOT be processed. Customer pays return shipping.

Absolutely No Returns and thus No Refunds on unsealed items and books.

All returns are subject to evaluation. A 15% restocking fee may apply. Damaged goods must be reported within three (3) business days of the receipt of your order. Missing items must be reported within 5 business days of receipt of your order. If you have any questions, we will be happy to assist you by phone at 1-866.268.3216. Or you may contact us via e-mail at: orders@docsprefer.com.

**Please note that we do not refund shipping charges. This includes return shipping charges**

Returns:

How to Return an UnOpened Item:

1) Contact us for a Return Authorization Number. Return shipments without a Return Authorization Number will NOT be processed.

2) Items can be returned via any carrier you choose. We recommend you send the items insured, signature required.

Refunds are only given upon successful receipt of the items. If the items are never received back in our offices we will not be able to issue you a refund.

Maca Root Powder Returns

Maca Root Powder is not sold in flavors. It is sold for its beneficial effects - which can be read about from various sources. The flavor, color and texture may vary lot for lot because it is in large part dependent on the growing conditions present before the roots are harvested. Neither the growers, nor the importers, nor WAM Essentials, Inc. are in control of these conditions. WAM Essentials, Inc. is not responsible for differences in flavor or texture and therefore does not offer product refunds because of its flavor.